Orders can only be canceled if there is an issue or defect caused by us. Cancellation requests are reviewed on a case-by-case basis by our team. If you need assistance, please write to us at contact@rkives.co.

No, we do not offer Cash on Delivery. Since every order is custom-made and unique, with a two-week production timeline, all payments must be made upfront.

If your query isn't covered here, feel free to reach out to us directly at contact@rkives.co. We're happy to assist!